Terms of Service


1. EQUIPMENT AND SUPPLIES: For move-in/out and post-renovation cleaning services, The Cleaning Gurus Canada provides all cleaning supplies and equipment.
For all other cleanings, we request that you please supply: a well-functioning vacuum, mop & bucket, toilet brush, a minimum of 6 microfibre cleaning cloths and any heavy-duty or specialty cleaners required for mold & mildew or grease build-up removal. We can only clean as well as the cleaning equipment and supplies that you provide us, so please don’t hesitate to ask if you have any questions about the supplies needed. — Our office can provide you a complete list of recommended products and supplies, and the best place to buy these.

2. ACCESS TO YOUR HOME: Our cleaning staff cannot accept or keep client keys. In our experience, the most efficient and problem-free way to access your home on your cleaning day is to install a lock box on your property for our staff to access your key, and to provide a guest alarm code if you have a home security system. If our staff are unable to gain access to your home, a lock-out fee equal to $100 for an initial visit or 50% of your regular cleaning fee will apply.

3. EXCLUSIVITY OF SERVICE: When retaining our services you agree to not solicit for hire for home-related services any staff member introduced to you by The Cleaning Gurus Canada. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our cleaning staff. When hired, they sign a legal agreement barring them from performing any services for any of our past or present customers. However, if you do wish to employ a staff member directly, please discuss this matter with the Owner, Kim. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $5,000 per hired employee. We consider our employees our most valuable asset and charge accordingly.
By using The Cleaning Gurus Canada you confirm your acceptance of all Terms of Service, including this referral/training fee.


For non-renovation cleanings, if you need to change or cancel an appointment, please inform our office at least 48 business hours before our scheduled visit. If less than 48 business hours notice is provided, a late cancellation fee equal to $100 for an initial visit or 50% of your regular fee will apply.
For post-renovation cleanings, considerable resources are reserved to perform your cleaning; as a result, 5 business days notice is required should you wish to cancel your booking, in order to allow us to fill the space with other bookings. If less than 5 business days notice is provided, a $300 cancellation fee will be charged.

5. PAYMENT: Payment in full is due on cleaning day. For the initial cleaning, a credit card is required to confirm the appointment and a hold (not a charge) will be placed on your credit card 48 business hours prior to the visit for the estimated amount of the cleaning.
For payments by email money transfer, this hold will be released upon receipt of your payment. If payment is not received within 48 hours of the cleaning, or in the event of a lock-out or late cancellation, your credit card will be charged for the balance owing.

6. SKIPPED CLEANINGS: Should you need to skip or delay your regularly scheduled visit, more time is typically required on our next visit to ensure the high standard of cleaning you want; in which case, additional charges would apply.

7. BEFORE OUR VISIT: To give you the greatest value possible, we ask you to take a few minutes before our visit to put away clothing, toys, and other precious or personal items. Please let us know within 48 business hours of your cleaning if you would like The Cleaning Gurus Canada to customize your house cleaning service to include tidying and de-cluttering; additional charges will apply. Full dish washing by hand is not included in the standard service, but can be arranged upon request.
Should our cleaning staff discover on cleaning day that there is a requirement to tidy before cleaning can occur, our office will be in touch to obtain your approval for this additional service or to prioritize tasks to be completed. If we are unable to reach you, our cleaning staff will complete what they can within the scheduled time.

8. VALUABLES: Artwork, Collectibles or Family Heirlooms valued over $500 – These items are expensive and/or impossible to replace, and we do not assume the risk of cleaning such items or for any damage that may result due to our not being informed to exclude these items. It is the customer’s responsibility to put away or to inform The Cleaning Gurus Canada in writing of any item(s) that fall into this category to be excluded, in order to eliminate the risk of damage. To prevent accidents, cleaning staff will not take apart light fixtures to clean them.
If you are aware of any potential perils in your home (e.g., a loose picture frame), please be sure to bring it to the attention of our office in writing. The Cleaning Gurus Canada is not responsible for accidental breakage of precious or expensive items that the office was not informed in advance to exclude, or which was not put away during the cleaning.

9. NORMAL WEAR & TEAR: The Cleaning Gurus Canada shall not be held responsible for direct or consequential damage resulting from normal wear and tear or defective household parts that fail during the course of our routine cleaning.

10. BREAKAGE/DAMAGE: The Cleaning Gurus Canada carries a $2 million general liability insurance policy. In the rare event of breakage, The Cleaning Gurus Canada takes responsibility for direct damage caused by us (with the exceptions noted in #8 above) by either repairing, replacing or reimbursing for the damaged item. If appropriate, insurance claims will be filed. In any case, The Cleaning Gurus Canada’s liability for property damage will be limited to $500 per item.
It is the customer’s responsibility to know the care and cleaning requirements of surfaces in their home, and to proactively inform the The Cleaning Gurus Canada office in writing of specific products or tools required or prohibited in the cleaning of furniture, cabinetry, floors or other surfaces in your home, in order to prevent damage.
The Cleaning Gurus Canada is not responsible for damages resulting from the customer not informing our office in writing of special products or tools required or prohibited during our cleaning of specific surfaces.

11. PETS: Our cleaning staff love pets. However, for safety reasons, if your pet is aggressive, please ensure they are secured on cleaning day. To build trust and acceptance by your pet, we recommend your presence during our initial cleaning for your pet to meet our staff us under most comfortable circumstances. Please note that our staff do not clean pet waste or litter boxes.

12. PESTS OR UNBEARABLE ODOURS: For health & safety reasons and to protect the interests of all The Cleaning Gurus Canada clients and staff, The Cleaning Gurus Canada will not clean in any home that has an insect or rodent infestation, is filled with cigarette or other smoke, or possesses an unbearable odour. Should any sign of infestation be observed, smoke be present, or unbearable odour experienced, cleaning will immediately cease, and a late cancellation fee will apply.

13. SAFETY: Ensuring the health & safety of our cleaning staff is essential to our success. Because we care about our cleaning staff’s well-being, they in turn go the extra mile to make you our customer happy.
To provide a safe work environment, we kindly ask that our office be notified prior to cleaning day of any potential hazards in your home. These may include, but are not limited to, aggressive pets, biohazards (bodily fluids, pet or rodent feces, insect infestations, flu, use of needles, etc.), or construction work underway. To prevent back injury, we also ask that cleaning staff not be asked to move or lift heavy furniture. The Cleaning Gurus Canada will remove our staff from environments deemed to be unsafe, in which case normal cleaning charges will apply.
In the warmer months, home temperatures can reach high levels. Because cleaning is a very physical job and heat stroke can occur with high inside temperatures, we ask to please leave your air conditioning on for cleaning day, when possible.
In the winter, we ask that walkways and driveways be well-salted and cleared of snow and ice to prevent slips and falls of our cleaning staff.

14. CLEANING BEHIND APPLIANCES: Cleaning staff will clean behind appliances that are already pulled out. For health & safety and insurance reasons, we are unable to move your appliances ourselves.

15. ADDITIONAL WORK: We are always pleased to assist you with your additional cleaning requirements. Simply contact us 48 hours before your next appointment so that we may schedule additional time to complete the extra tasks. Additional charges will apply.

16. SATISFACTION GUARANTEE: The Cleaning Gurus Canada provides a 100% Satisfaction Guarantee. If ever you are not completely satisfied, please let our office know within 24 hours and we will return to make it right — at no additional charge.

In the event that you requested the cleaning time and budget be limited to less than that recommended by The Cleaning Gurus Canada, our staff will work through your list of priorities to complete only what is possible in the time approved; in this case, we are unable to offer our Satisfaction Guarantee.
To ensure that your feedback is recorded in our computer system and included in your cleaning plan going forward, please always provide your feedback directly to our office.

17. PRICING QUOTE: Pricing quotes are based on average cleaning requirements for the size of home and level of build-up specified by you, and the additional information about your home and depth of cleaning requirements that you provided us at the time of your booking.
On cleaning day, should our staff experience above average cleaning requirements due to heavy build-up or additional rooms not mentioned at the time of the booking, additional time and charges will apply to complete the work. If we are unable to reach you to obtain approval, or if the required additional time needed is not granted, our staff will complete only what they can within the approved time and budget; in this case, our Satisfaction Guarantee will not apply.
Billing begins upon arrival and may include time spent finding parking, unloading supplies & equipment, and waiting for entry. Paid parking is an additional charge (based on actual cost) that is not included in our pricing quote.
Should you request that the cleaning time and fee be capped at The Cleaning Gurus Canada minimum (4 hours on an initial cleaning and 3 hours on a recurring maintenance cleaning), a detailed list of your priority areas to be cleaned will be obtained. Our cleaning staff will work through this list in order, and will complete only what they can within the maximum hours you have set. Should less time actually be required than The Cleaning Gurus Canada minimum, the minimum fee will still apply.

18. DISCOUNTS: The Cleaning Gurus Canada may offer discounts for new service and for client referrals. Discounts cannot be combined and, except where a specific end date is provided, may be discontinued at any time without notice.

19. MAINTENANCE SERVICE PLAN SELECTION: For recurring service, The Cleaning Gurus Canada offers Basic and Premium Maintenance Plans. Our Premium Maintenance Plan is our most popular plan as it provides a comprehensive cleaning on every visit, and includes the removal of build-up from bathrooms, the kitchen and other surfaces that can occur in well-lived in homes and/or over longer time intervals.
The Basic Maintenance Plan is intended for light use and/or more frequent cleanings, and does not include build-up removal. Should you choose the Basic Maintenance Plan and our cleaning staff experience build-up after the initial deep cleaning, we will contact you to obtain approval for additional time to complete the cleaning; additional charges will apply. If we are unable to reach you or if the necessary additional time is not approved, our cleaner will do the best job they can within the time available and our Satisfaction Guarantee will not apply. Additional work may be scheduled by you for our next visit, and future service and pricing customized to give your home the attention it requires. For a complete list of what is included in our Basic and Premium Maintenance Plans, please see the Services section of our website.

20. CHANGES TO OUR SERVICES: The Cleaning Gurus Canada may add or remove features, products, or functionalities to its services without prior notice. Please refer to the Terms of Service section of our website from time to time for updates to our Terms of Service.
Should any part of these Terms of Service be deemed void, the affected provision will be severed from these Terms and will not affect the continuation and enforceability of the remaining Terms. A decision to not enforce a particular Term shall not constitute a waiver of that Term.


Effective date: April 24, 2022
The Cleaning Gurus Canada. (“us”, “we”, or “our”) operates the https://www.thecleaninggurus.ca/ website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.thecleaninggurus.ca/

Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Street Address, City, Province, Postal Code 
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data
The Cleaning Gurus Canada uses the collected data for various purposes:

· To provide and maintain our Service
· To notify you about changes to our Service
· To allow you to participate in interactive features of our Service when you choose to do so
· To provide customer support
· To gather analysis or valuable information so that we can improve our Service
· To monitor the usage of our Service
· To detect, prevent and address technical issues
· To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data
The Cleaning Gurus Canada will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Cleaning Gurus Canada will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Our business software program provider is located in the United States, where all data, including Personal Data, are transferred, processed and stored.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer, processing and storage.

Cleaning Gurus Canada will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction
If The Cleaning Gurus Canada is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement
Under certain circumstances, Cleaning Gurus Canada may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
Cleaning Gurus Canada may disclose your Personal Data in the good faith belief that such action is necessary to:
· To comply with a legal obligation
· To protect and defend the rights or property of Hire A Maid Housecleaning Services Inc.
· To prevent or investigate possible wrongdoing in connection with the Service
· To protect the personal safety of users of the Service or the public
· To protect against legal liability

Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

· The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
· The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
· The right to object. You have the right to object to our processing of your Personal Data.
· The right of restriction. You have the right to request that we restrict the processing of your personal information.
· The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
· The right to withdraw consent. You also have the right to withdraw your consent at any time where Cleaning Gurus Canada relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use third-party Service Providers to monitor and analyze the use of our Service.

Behavioural Remarketing
The Cleaning Gurus Canada may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@thecleaninggurus.ca